QAction - The World's Best Teacher

At QAction, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

1. Who We Are

Service Provider: QAction - Personalised Tutoring

2. What Data We Collect

Student Information:

Name, email address, and contact details
Academic information (current grade level, topics studied, learning progress)
Homework submissions and completed lesson records
Session interaction data with our AI tutor (chat logs and responses)

Parent/Guardian Information:

Name and email address
Access credentials to monitor their child's progress

Payment Information:

Payment processing is handled securely by Stripe. We do not store credit card details on our servers.

Usage Data:

Basic analytics (device type, browser, IP address) to improve our platform.

What We Do NOT Collect:

We do NOT record or store video/audio of tutoring sessions
We do NOT collect sensitive personal data beyond what is necessary for tutoring

3. How We Use Your Data

We use your personal data to:

Provide Tutoring Services: Deliver personalised AI and human tutor sessions
Track Learning Progress: Monitor student improvement across mathematics topics
Match Students with Tutors: Connect students with appropriate Oxford Graduate tutors
Parent Access: Enable parents/guardians to view their child's learning progress
Process Payments: Handle subscription and payment processing via Stripe
Improve Our Service: Analyze session transcripts internally for product development only

Your Data Privacy Guarantee

We do NOT use your personal data to train AI models. Your conversations, homework, and learning data are personal to you and remain isolated to your account and your parent/guardian only.

We do NOT share your data with other students or third parties (except as required for service delivery, such as connecting you with your assigned tutor or processing payments through Stripe).

4. Legal Basis for Processing

Consent: We rely on your consent for collecting and processing personal data in connection with tutoring services
Contract Performance: Processing necessary to deliver our tutoring services to you
Legitimate Interests: Basic analytics and security measures to maintain platform integrity

5. Data Sharing

We share your data only in the following limited circumstances:

Assigned Tutors: Your tutor will have access to your name, progress, and learning materials necessary to provide tutoring
Payment Processor: Stripe processes payments securely on our behalf
Parents/Guardians: Parents have access to their child's learning progress and session history
Legal Requirements: We may disclose data if required by law or to protect our legal rights

We do NOT sell your personal data to third parties.

6. Data Retention and Deletion

Retention: We retain your personal data for as long as you maintain an active account and for a reasonable period thereafter to comply with legal obligations.

Deletion Requests: You may request deletion of your account and personal data at any time by emailing [email protected]. We will process your request within 30 days. Please note that some data may be retained for legal or accounting purposes (e.g., payment records for tax compliance).

7. Your Rights

Under UK GDPR and applicable data protection laws, you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your personal data
Restriction: Limit how we process your data
Data Portability: Receive your data in a structured, commonly used format
Object: Object to certain types of processing

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute protection.

9. Children's Privacy

Our service is designed for A-Level students (typically ages 16-18). For users under 18, we recommend parental involvement and oversight. Parents/guardians can create accounts to monitor their child's progress and maintain visibility into their learning journey.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by email or through a prominent notice on our platform. Your continued use of QAction after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: [email protected]

Address: 26 Highclere, Guildford, Surrey

Service: QAction - Personalised Tutoring